Manufacturing

How long does the sensory dough last?

Our sensory dough should last for between 3-6 months if stored in a cool, dark place in the airtight tin provided. The formation of salt crystals on the surface is completely normal, just give the dough a good knead and they will disappear again. Likewise, if your dough starts to dry out from age, or if it has been left out, kneading it well with a bit of oil should help to restore it again. Please note that there are no artificial preservatives in our play dough and it is made from natural ingredients. In this heat, play dough can go off so please be extra careful about keeping it cool when not in use and make sure that you handle it regularly.

What Is the sensory dough made from?

Our sensory dough is lovingly handmade using wheat flour, cream of tartar, salt, coconut oil, glycerine and water. Food colourings and flavourings are mostly used to colour and scent the play dough although in some cases natural dyes and scents, such as cocoa, coffee and herbs are used. If you have any allergies, please contact us using the form on the homepage.

safety

How should I store the sensory dough?

Our sensory dough should be stored in the airtight tin provided when not in use and kept in a cool, place out of direct sunlight. Please note that there are no artificial preservatives in our play dough and it is made from natural ingredients. In this heat, play dough can go off so please be extra careful about keeping it cool when not in use and make sure that you handle it regularly.

What age are your products designed for?

All of our products are aimed at children ages 3 years and above. Adult supervision is recommended at all times.

Delivery & returns

Can I customise my order?

All our products are handmade to order so there is some scope to customise items. Please get in touch via the contact form with your request and we will do the best that we can to accommodate it.

Can I order bespoke products?

I am always happy to discuss new projects! If you would like to create something that is completely bespoke, please do get in touch via the contact form.

Can I place an order for a gift?

Of course! Just tick the “is this a gift?” box before adding the item to your basket. At the checkout you will be able to add a gift message and the recipient’s delivery address. The really clever bit is that you can buy multiple gifts for different people all at the same time so there is no need to checkout more than once.

How are the items packaged?

We have carefully chosen beautiful packaging that can be reused and recycled with no single use plastics in sight. Our play kits come in their own gift box, tied in paper raffia ribbon and look great on their own so there is no need for additional wrapping.

When will I receive my order?

Our turnaround times are 3 weeks as everything is handmade to order. Parcels will be shipped second class via Royal Mail or My Hermes depending on their weight. If you need anything in a rush, please contact us using the form on the homepage before placing your order to avoid disappointment. PLEASE NOTE: All orders placed from the Winter Collection will be shipped in time for Christmas. If you need your order before Christmas then please email us with your order number and the date you need it for so we can prioritise it accordingly.

Which countries do you ship to?

We currently ship our products throughout the UK and to countries in the EU.